Helpline

A helpline offering advice and support to refugees and vulnerable migrants (and the professionals supporting them)
helpline

Our Refugees and Migrant Services team launched a helpline in September 2020 in response to an increasing number of enquiries and requests for help from refugees and vulnerable migrants. We advise and support self-referrals as well as professionals. We offer either task-focused support or casework support depending on clients’ needs and our team’s capacity.

Helpline: 0300 030 1235

This is the story of just one of those contacts:

A family with and two young children recently fled to the UK in search of safety.  They were trapped in a second floor flat for months because of physical disability and long term trauma. With no English, accessing medical care, understanding correspondence and navigating daily life without support is impossible.  These challenges are compounded by the constant weight of uncertainty.   A grant of asylum will be life changing, a refusal would be devastating. Through joining our Helpline service, the family  have been assisted to book and attend medical appointments and manage medication.   Serious medical issues have been highlighted to medical professionals which would have otherwise gone unaddressed leading to potentially disastrous consequences. In partnership with local organisations, we have been able to ensure that the family receives food parcels, financial support, clothing, heating and blankets.  We’ve been working hard to advocate for the family to be moved to more appropriate accommodation.

What the team say...

It's been a privilege to see many of our clients with no recourse to public funds go from literally having nothing to be in secure housing with an income, a hope and a future.

Noah
Outreach Team

The thing I love most about working for KAP is the team that I am in and how everyone looks out for each other, I love that we can pray together as a team when we feel like we have exhausted all visible options and we then see answers.

I have worked closely with one resident who has really struggled with both his physical and mental health since the first day I met him but has recently been prescribed the correct medication finally. He said he  'felt the most hope he had felt in over a year about his future' and was making jokes which he hadn't done before and looked like a new man!

Josh
Accommodation Team

Many of those I and my team work with have been through serious trauma both in their home countries and in the UK. Being able to bring hope to them by providing practical and emotional support is a huge privilege. 

Welcoming a new family from Syria has been wonderful. As their support worker I went to meet them at the airport. Journeying with them as they adjust to life in the UK has been an absolute joy.

Laura
Refugee and Migrant Services Team

It is such an amazing thing to be part of this team and make a real difference in people's lives.  It is really rewarding when we support vulnerable clients and see their difficult situation change to the better.

Amged
Refugee and Migrant Services Team